Return and Exchange Policy
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
Only items that have been purchased directly from the Innokinstore website can be returned to Innokinstore. The products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Items that have been purchased directly through our online store are eligible for return within 7 calendar days from the date the order is delivered. Items must be completely unused and in the same condition in which they were received. Due to the nature of our product any used items like tanks, pods, or coils cannot be returned under any circumstances.
You must receive a Return Authorization (RMA) number from us before your return can be accepted. Shipping for all returns is at the customer’s expense.
HOW TO GET AN RMA
Contact us via email at email@example.com. Let us know the reason for your return and your original order number. If your request is approved you will receive a return authorization number, as well as instructions on returning your merchandise.
Business Hours: Monday - Friday 9:00a-5:00p PST. Please allow 2 business days for a response.
Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you, minus a mandatory 15% restocking fee. Shipping charges are not reimbursable and will be deducted from the refund.
Refunds may take up to 10 days after receipt at our fulfillment center. If after 10 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not been posted. If this has been done and there are still questions/concerns regarding your refund, please contact us at firstname.lastname@example.org.
DAMAGED, DEFECTIVE OR MISSING MERCHANDISE
Please report damaged, defective or missing merchandise no later than 5 business days of delivery by emailing email@example.com. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for a response.
If your case experiences shipping damage please be sure to keep any and all packaging/boxes/foam received, as it is required for insurance damage claims. Failure to do so can mean denial of insurance claims.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.
Cancellations are accepted before order dispatch. If dispatched, contact customer service at firstname.lastname@example.org for the return address. Items/Products must be in original condition for cancellation and refund after our fulfillment center receives the order. The customer bears the return shipping cost.