Shipping, Return and Exchange Policy

By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Refund/Exchange Policy:
Only items that have been purchased directly from the InnokinStore website can be returned to InnokinStore. The products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Items that have been purchased directly through our online store are eligible for return within 7 calendar days from the date the order is delivered. Items must be completely unused and in the same condition in which they were received. Due to the nature of our product any used tanks, pods or coils cannot be returned under any circumstances.
You must receive a Return Authorization (RMA) number from us before your return can be accepted. Shipping for all returns are at the customers expense.

How to get an RMA:
Contact us via email at info@innokinstore.com. Let us know the reason for your return and your original order number. If your request is approved you will receive a return authorization number, as well as instructions on returning your merchandise.
Business Hours: Monday - Friday 9:00a-5:00p PST. Please allow 2 business days for a response.

REFUNDS Policy:
Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you, minus a mandatory 15% restocking fee. Shipping charges are not reimbursable and will be deducted from the refund.

Refunds may take up to 10 days after reciept at our fufillment center. If after 10 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please contact us at info@innokinstore.com.

DAMAGED, DEFECTIVE OR MISSING MERCHANDISE:
Please report damaged, defective or missing merchandise no later than 5 business days of delivery by emailing info@innokinstore.com. Our team will work with you on a timely return and subsequent replacement. Please allow 2 business days for response.

If your case experiences shipping damage please be sure to keep any and all packaging/boxes/foam received, as it is required for insurance damage claims. Failure to do so can mean denial of insurance claims.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

3. Delivery Terms
3.1 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 30 days. This varies greatly depending on the shipping address you have filled.

3.2 Shipping Time
Orders are usually shipped within 5 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays and some special reasons such as bad weather at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

3.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, please reject the parcel from the courier.

6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website

6.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

8. Customer service
For all customer service enquiries, please email us at info@innokinstore.com